Returns & refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing on this page limits or replaces those rights. The 30-day policy below is something we offer in addition to them, for customers who simply change their mind.

Change of mind

If you change your mind, you have 30 days from the day your item arrives to request a return. The item must be unused and in its original packaging, and you will need your receipt or proof of purchase.

We do not offer change-of-mind returns on sale items. This is a change-of-mind policy only, and it does not affect your rights above if an item is faulty, damaged, incorrect or not as described — those rights apply to sale items in exactly the same way.

To start a return, contact us at sukarsibeauty@gmail.com. Returns are sent to 258 Tapper Road, Atwell WA 6164. If your return is accepted, we will send you a return shipping label with instructions. Items sent back without first requesting a return will not be accepted.

Faulty, damaged or incorrect items

Please check your order when it arrives. If something is faulty, damaged, incorrect or not as described, contact us at sukarsibeauty@gmail.com with your order number and a photo of the item.

We will assess the issue with you and provide a repair, replacement or refund as required under the Australian Consumer Law. Where the failure is major, the choice of remedy is yours. Contacting us promptly helps us sort it out quickly, but your consumer guarantee rights are not limited to a set number of days — they apply for a reasonable time given the nature of the product.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unused and in its original packaging, with proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post it.

If more than 15 business days have passed since we approved your return, contact us at sukarsibeauty@gmail.com.